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Email Address

info@starlitewholesalers.co.za

Head Office

012 327 3116

Whatsapp on

060 857 0202

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Frequently Asked Questions

While we don’t enforce a strict minimum order, certain branding processes or garment types may require a base quantity. Larger orders also qualify for more competitive bulk pricing.

Absolutely. Samples can be arranged on request so you can assess the quality, fit, and branding before confirming your full order. Please note that sample and courier costs may apply.

Lead times vary depending on the size and complexity of your order. Standard orders are typically completed within 7–14 working days from artwork approval and receipt of payment. Urgent orders can often be accommodated on request.

We offer a full range of branding solutions, including embroidery, screen printing, heat transfer, and digital printing. Our team will advise on the most suitable method to achieve the best finish for your specific product and design.

Yes, our in-house design team can refine or prepare your logo for branding. If required, we can also assist with new artwork development. A nominal setup fee may apply.

Yes, we deliver countrywide through our trusted courier partners. Delivery fees are calculated based on the size and destination of your order. Alternatively, you’re welcome to arrange collection directly from our studio.

We accept EFT, PayFast, and PayFlex for convenient and secure transactions. Production commences once proof of payment has been received and verified.

As all branded products are custom made to order, returns and exchanges are unfortunately not possible unless the item is defective or an error was made on our part. We therefore encourage clients to confirm all sizing, colours, and branding details prior to approval.

Yes, registered schools, corporates, and resellers are welcome to apply for account facilities or recurring order programs. Our team can assist with the setup and documentation required.

Yes, all items are available for purchase unbranded if you prefer to manage branding independently.

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